Frequently Asked Questions

At Firmus Transportation, we believe that clear communication creates smooth travel experiences. Below, we’ve answered some of the most common questions about our luxury chauffeur services, airport transportation, booking process, and more. Still need help? Contact us and we’ll be happy to assist.

1. What types of transportation services do you offer?

We provide a wide range of services, including airport transportation, wedding car service, executive travel, funeral transportation, night out car service, seasonal tours, and more. View all our offerings on our transportation services page.

2. How do I book a ride?

You can book online through our reservation page or call us directly at (978) 378-0608. We recommend booking in advance to ensure vehicle availability—especially for special events or peak travel days.

3. Do you provide airport transfers to Logan and Manchester?

Yes! We offer professional Logan Airport transfer and Manchester Airport car service with curbside pickup, real-time tracking, and flight monitoring for punctuality. No parking hassles or rideshare guesswork.

4. What is included in the ride?

All rides include bottled water and light snacks. For weddings or special occasions, we can provide champagne upon request. Our luxury vehicles feature leather interiors, tinted windows, charging ports, and a comfortable ride for every traveler.

5. Are your drivers professionally trained?

Yes. Every Firmus chauffeur is licensed, insured, and trained to provide professional, courteous service. Whether you’re traveling for business, a night out, or a family event, you can expect polished and punctual service.

6. Can I schedule recurring trips or long-distance travel?

Absolutely. Whether you need regular service for corporate commutes or a long-distance ride across New England, we can accommodate custom schedules and one-way or roundtrip bookings. Just reach out to our team to plan your itinerary.

7. Do you offer group transportation or shuttle services?

Yes—we have Sprinter vans and larger vehicles perfect for groups attending weddings, concerts, or corporate events. We also offer guest shuttles and custom group transportation solutions for private events. Learn more on our wedding transportation or event travel pages.

8. What’s your cancellation or rescheduling policy?

Cancellations made 24 hours in advance are typically refundable. Last-minute cancellations may incur a fee depending on the service booked. Please refer to your confirmation email or contact us directly with any changes to your reservation.

9. Do you monitor flight delays?

Yes. For airport pickups, we track your flight in real time and adjust accordingly—so your driver will be there whether you land early or late. You can rest easy knowing your airport transportation is taken care of.

10. What areas do you serve?

We proudly serve Greater Boston, Southern New Hampshire, and surrounding regions. Visit our Service Areas page to see if we operate in your town or destination.

Still Have Questions?

We’re always happy to help. Send us a message or call (978) 378-0608 to speak with our team about your transportation needs. We look forward to getting you where you need to go—in style.